Late last month my family was getting bills from Verison for $500 per month. We have three lines with them, on the same "plan" (like it's a fucking mortgage, you know?): one for my mother, who is a professional business woman, one for my sister, who is a very socially active college student, and one for me, a very socially INactive college student. I hardly make any texts or phonecalls at all. It's been about 320 a month for the last year, which I thought was way too high for phones, but which was apparently about the going rate these days, per phone. But this recent and inexplicable hike in prices was unacceptable. How in the hell do normal Americans / people pay for this? So about 3 weeks ago we switched to another provider. The process of getting our physical phones transferred from one "provider" (ha!) to another has been awful. None of these 20 year olds working in their store know what to do! Especially the process of transferring the "SIM card" from one company to another has been horrible, because the advice and instructions given to us from the "associates" at the phone store have, no less than three times, been waylaid, or have had to have been repeated, because the employees forgot to mention a particular step. Tonight as I was on the phone with an employee, trying to get the last SIM card activated or whatever, he told me that the phone was locked, still being on Verison's network (why didn't they unlock it when we left them??), so the SIM card, although we had finally gotten it, and gotten it installed, wouldn't work, and that I had to go back to the Verison store tomorrow, to see what other surprises and unexpected twists await me. I can only imagine the cellphone companies know that the customer service is piss poor, but do they make the process of "leaving them" as hard as possible on purpose? Has anybody else noticed this?